Frequently asked questions

A device that came back to us, passed a 40-point functional diagnostic, had every failing part replaced, was wiped to factory settings and then graded cosmetically by two technicians independently. Where they disagreed on the grade, we take the lower one.

A used device is sold as-is by whoever owned it, with no testing and no recourse. Everything here is tested, graded to a published scale, and carries a 24-month warranty and a 30-day return window.

A is indistinguishable from new. B has light marks from normal use. C has visible wear on the frame or back. All three are functionally identical — the grade describes appearance only. See the full scale.

Against the equivalent-new price of the same model and storage, not against a marked-up figure of ours. That new price is what the struck-through number on every listing shows.

85% minimum on every iPhone, and higher on the better grades: 95% on A, 90% on B. Anything under the floor for its grade gets a new battery before it is listed. The figure for the device you are looking at is printed on the listing.

Yes, on most models. It is offered as an add-on in the buy box and fitted before dispatch, which resets the battery to 100% of its original capacity.

The device and a compatible charging cable. Original packaging and headphones are not included — that is deliberate, and part of why both the price and the footprint are lower.

Treat it as not water resistant. Refurbishment breaks the factory seal, so the original IP rating cannot honestly be carried forward and is excluded from the warranty. Any refurbisher claiming otherwise is guessing.

Two to four working days across the EU, free and carbon-neutral. Orders placed before 14:00 CET are dispatched the same day. The estimated arrival window is shown on every product page.

Within 30 days of delivery, for any reason or none. Return shipping is free and there is no restocking fee. How returns work.

24 months on parts and labour for any fault that is not accidental damage or liquid ingress. Contact us and we arrange collection, repair or replacement at no cost. Full conditions.

Yes — 12 or 24 extra months, added as an add-on in the buy box at the time of purchase. It covers the same faults on the same terms, just for longer.

Answer four questions about the device and you get an indicative figure straight away. Send it in with the prepaid label, we confirm a firm offer once it is on the bench, and you get paid or the device back at our cost. Get a figure.

Because nobody can grade a device they have not held. The online number comes from our current price table for that model and condition; the firm offer comes after a technician has checked it. If the two differ, you can decline and we return it free.

Every device is wiped to factory settings on arrival, before anything else happens to it. Wipe it yourself first if you can — but if you forget, it is erased either way.

Every method shown at the bottom of any page, including card, Apple Pay, Google Pay and PayPal. Instalments are available where our provider offers them in your country.

Yes, by email with your order confirmation, and in your account under order history. VAT is shown separately for business customers.